If an order is cancelled without any issue from our (MacWala.com) end (such as stock unavailability or dispatch delay), a 2% cancellation charge will be deducted from the refund amount. This deduction covers payment gateway and processing fees.

If the customer is unavailable at the time of delivery, or refuses to accept the product for any reason, the order will be marked as "Rejected by Customer" or "Delivery Failed". In such cases, a refund will be initiated after deducting a 2% processing fee from the total order amount. This deduction covers handling, logistics, and payment gateway charges incurred during the order process.

If the cancellation is due to any issue from our side (for example, product out of stock or delay in dispatch), a full refund will be provided.

Refunds will be processed to the original payment method within 5–7 business days after cancellation confirmation.